Shipping Policy for Phone Heaven Zone

Shipping Service Name: Free Shipping

Delivery Time:

• Total Delivery Time: 7 — 11 business days
• Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
• Order Processing Time: 0 — 2 days, processed: Mon – Sun
• Transit Time: 7 — 9 days, shipped: Mon – Fri

Shipping Costs for Customers:

Free shipping applies to all shipping locations and carriers within this service.

Coverage:

• Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
• Delivery Location: To the customer's address
• Delivery Time: All destinations
• Transit Time: 7-9 days
• Cost: Free shipping (€0.00 / CHF 0.00 / $0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD)

Benefits:

Enjoy free shipping for all orders with reliable delivery. Processing time is 0-2 days and transit time is 7-9 business days. The total delivery time is 7-11 business days.

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Shipping Service Name: Insured Shipping + Skip the Line (Process My Order First)

Delivery Time:

• Total Delivery Time: 6 — 10 business days
• Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
• Order Processing Time: 0 — 2 days, processed: Mon – Sun
• Transit Time: 6 — 8 days, shipped: Mon – Fri

Shipping Costs for Customers:

A flat fee applies to all shipping locations and carriers within this service.

Coverage:

• Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
• Delivery Location: To the customer's address
• Delivery Time: All destinations
• Transit Time: 6-8 days
• Cost: €2.95 / CHF 2.87 / $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD

Benefits:

Receive prioritized processing and insurance for your order, ensuring faster and safer delivery. Processing time is 0-2 days and transit time is 6-8 business days. The total delivery time is 6-10 business days.

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Shipping Service Name: Priority Express Shipping

Delivery Time:

• Total Delivery Time: 5 — 9 business days
• Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
• Order Processing Time: 0 — 2 days, processed: Mon – Sun
• Transit Time: 5 — 7 days, shipped: Mon – Fri

Shipping Costs for Customers:

A flat fee applies to all shipping locations and carriers within this service.

Coverage:

• Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
• Delivery Location: To the customer's address
• Delivery Time: All destinations
• Transit Time: 5-7 days
• Cost: €9.95 / CHF 9.66 / $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD

Benefits:

Fastest delivery with top priority. Ideal for urgent orders. Processing time is 0-2 days and transit time is 5-7 business days. The total delivery time is 5-9 business days.

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Currency: Shipping Prices and Product Prices

All shipping prices are based on Euro (EUR). The local shipping currency for each country is adjusted according to the current exchange rate at the time of purchase. This ensures that the shipping costs reflect the current exchange rate for:

• EUR (Euro) for Germany, Austria, France, and other Eurozone countries
• CHF (Swiss Franc) for Switzerland
• USD (US Dollar) for the United States
• GBP (British Pound) for the United Kingdom
• CAD (Canadian Dollar) for Canada
• NZD (New Zealand Dollar) for New Zealand
• AUD (Australian Dollar) for Australia

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Shipping Terms for Phone Heaven Zone

• Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
• Order Processing Time: 0 — 2 days, processed: Mon – Sun

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email. This email contains all necessary tracking information, allowing you to monitor the progress of your delivery.

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International Deliveries

We offer free shipping. Please note that there are no additional costs such as customs duties, taxes, or fees for international orders.

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Delivery Address

Please ensure that you provide the correct delivery address. We cannot be held responsible for deliveries to incorrect or incomplete addresses. Double-check your delivery address before completing your order.

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Note

The delivery time stated refers to business days and does not include holidays. If the status of your shipment does not update and you have not received your order, please contact us at support@phoneheavenzone.com. We will investigate the issue and provide a solution for you.

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Address Change

Ensure that you provide the correct and complete delivery address at checkout. We cannot be held responsible for delays or losses due to incorrect addresses. Contact us immediately at support@phoneheavenzone.com if you need to update your address.

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Cancellations

If you wish to cancel your order, please contact our support team as soon as possible at support@phoneheavenzone.com. We strive to process orders quickly, so cancellations may not be possible if the order has already been shipped.

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Damaged Products

If you receive a damaged product, please contact our customer service immediately. We will arrange a return or, if you prefer, you can keep the item, and we will send you a replacement free of charge.

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Incorrect Model

If you receive an incorrect model, please notify us immediately. We will resend the desired product at no additional cost.

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Shipping Delays

If your item is not shipped within 30 days from the order date, you may choose between a full refund or a reshipment.

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Initiating a Return

To initiate a return, please contact our customer service with your order number and the details of the issue within 90 days of receiving the product.

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Contact Information

Company Name: Phone Heaven Zone
Business Address:
Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany
Business Email: support@phoneheavenzone.com
Business Phone Number: +49 179 5304964
Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
VAT ID: DE364391048

Return and Refund Policy

Right of Withdrawal

You have the right to withdraw from this contract within 90 days without providing any reason. Regardless of whether the item is defective or not, you may initiate a return. Please contact our customer support to start the return process. The withdrawal period is 90 days from the day you, or a third party designated by you (who is not the carrier), take possession of the goods. If you ordered multiple items in a single order, the withdrawal period starts when you or your designated third party have received the last item.

To exercise your right of withdrawal, you must inform us (Phone Heaven Zone, Eichendorffstraße 4, 74343 Sachsenheim, support@phoneheavenzone.com) by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.

It is sufficient for the withdrawal period if you send the notice of withdrawal before the deadline.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising if you chose a different type of delivery than the cheapest standard delivery offered by us), without undue delay and no later than 7 business days from the day we receive your notice of withdrawal.

For this refund, we will use the same payment method you used for the original transaction, unless explicitly agreed otherwise. In no case will you be charged any fees for this refund. We may withhold the refund until we have received the returned goods or you have provided proof of return, whichever is earlier.

Return of Goods

You must return the goods without delay and in any case no later than 90 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the end of the 90-day period. You are responsible for the direct costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling that is not necessary for checking the condition, properties, and functioning of the goods.

You can find the sample withdrawal form in the legal provisions. You can click here or find it on our website.

Conditions for Product Returns

New:

This may include unopened products in their original packaging and products that have never been used.

Used:

This may include products that have been slightly used or opened.

No Restocking Fee:

No restocking fee is charged for product returns.

Return Policy and Returns

Return of New Items:

You have the right to return new and unused items within 90 days without providing any reason. To exercise your right of return, the items must be in their original condition and packaging. Please contact our customer support to initiate a return. We will refund you the full purchase price, including the original shipping costs.

Return of Used Items:

You have the right to return used items within 90 days of receipt. Used items must be in acceptable condition and show no significant signs of wear. Please contact our customer support to initiate a return. We will inspect the items and process a refund of the purchase price, minus any loss in value due to signs of use.

Damaged Items

If you receive a damaged item, please contact our customer support immediately. We will arrange for a return or, if the customer agrees, they may keep the item, and we will send a replacement free of charge upon request.

Incorrect Model

If you receive a different model than the one ordered, please notify us immediately. We will facilitate the return and ensure that you receive the correct model.

Shipping Delay

If your item is not shipped within 90 days of the order date, you are entitled to a full refund.

General Satisfaction

We encourage our customers to carefully review the product information and ask any questions before making a purchase.

Initiating a Return

To initiate a return, please contact our customer support with your order number and details of the issue within 90 days of receiving the product.

Contact Information

Company Name: Phone Heaven Zone
Business Address:
Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany
Business Email: support@phoneheavenzone.com
Business Phone Number: +49 179 5304964
Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
VAT ID: DE364391048

Important Note on Returning Items

Please email us before returning any items. Do not send the item to the address listed on the website, as this is not the warehouse address where we accept returns. Contact us beforehand to obtain the correct return address and further instructions. Please accept your order upon delivery by DHL or the respective courier and do not refuse receipt.

Communication for Issues

If you have any concerns or issues with your order, please contact us directly. Direct communication with our support team is the most effective way to quickly resolve the problem. Opening disputes may result in longer response times and confusion.

Shipping Methods and Duration

Free Shipping

• Total Delivery Time: 7—11 business days
• Order Cut-off Time: 12:00 PM (GMT+01:00)
• Processing Time: 0—2 days (Mon—Sun)
• Transit Time: 7—9 days (Mon—Fri)
• Cost: Free (€0.00 / CHF 0.00 / $0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD)
• Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
• Benefits: Free shipping with reliable delivery

Insured Shipping + Skip the Line (Process My Order First)

• Total Delivery Time: 6—10 business days
• Order Cut-off Time: 12:00 PM (GMT+01:00)
• Processing Time: 0—2 days (Mon—Sun)
• Transit Time: 6—8 days (Mon—Fri)
• Cost: €2.95 / CHF 2.87 / $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD
• Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
• Benefits: Prioritized processing and insurance for faster delivery

Priority Express Shipping

• Total Delivery Time: 5—9 business days
• Order Cut-off Time: 12:00 PM (GMT+01:00)
• Processing Time: 0—2 days (Mon—Sun)
• Transit Time: 5—7 days (Mon—Fri)
• Cost: €9.95 / CHF 9.66 / $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD
• Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
• Benefits: Fastest delivery with highest-priority processing

Currencies: Shipping and Product Prices

Shipping and product prices are based on EUR and are adjusted according to the current exchange rates for CHF, USD, GBP, CAD, NZD, and AUD. Prices are displayed on the website in the respective local currency.

Important Note on Shipping Address

It is essential that you provide a correct and complete shipping address during the order process. We cannot take responsibility for any losses or delays caused by inaccurate address details.

Note on Protective Films

Our products often come with a protective film to safeguard them during transport. If you have concerns about potential scratches, we kindly ask you to first remove the protective film.

Reminder of Our Guarantee

Our satisfaction guarantee means we are here to resolve any issues—whether through replacement deliveries or other solutions. If you have any concerns regarding your purchase, please contact us at support@phoneheavenzone.com.

Your Satisfaction and Trust

Your satisfaction and trust are of the utmost importance to us. If you have any further questions or concerns, we are always here to help and look forward to assisting you.

Our Commitment to Continuous Improvement

We are constantly working to improve our products and services. Your feedback is very important to us, and we are always striving to tailor our offerings to your needs.

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Best regards,
Your Customer Service Team
Phone Heaven Zone™
support@phoneheavenzone.com

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Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
Company Name: Phone Heaven Zone
Business Address:
Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany
Business Email: support@phoneheavenzone.com
Business Phone Number: +49 179 5304964
Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
VAT ID: DE364391048

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I/We hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():

• Ordered on () / Received on ():
• Name of Consumer(s):
• Address of Consumer(s):
• Signature of Consumer(s) (only if this form is notified on paper)
• Date:

() Please delete as appropriate.*

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We hope these policies and information are clear and helpful. Thank you for choosing Phone Heaven Zone™!

Contact Information

Company Name: Phone Heaven Zone
Business Address:
Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany
Business Email: support@phoneheavenzone.com
Business Phone Number: +49 179 5304964
Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
VAT ID: DE364391048

Last Updated: 09.11.2024

Contact Information

Company Name:
Phone Heaven Zone

Business Address:
Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany

Business Email:
support@phoneheavenzone.com

Business Phone Number:
+49 179 5304964

Business Hours:
Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST

VAT ID:
DE364391048

Contact Form

You can also reach us via the contact form on our website. We will respond as quickly as possible via email.

General Inquiries

If you have any questions or concerns about our products, shipping options, or any other issues, please do not hesitate to contact us. We are here to assist you in the best way possible.

Customer Feedback

We strive to provide excellent customer service and support. If you have any feedback, suggestions, or ideas on how we can improve our products or services, please let us know – your opinion matters to us!

Important Note

We typically respond within 1 business day. Please also check your spam or junk folder if you do not see our response.

Contact Details

• Company Name: Phone Heaven Zone
• Business Address: Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany
• Business Email: support@phoneheavenzone.com
• Business Phone Number: +49 179 5304964
• Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
• VAT ID: DE364391048

Contact Form: Available on our website

We look forward to assisting you and ensuring that you are satisfied with your purchase at Phone Heaven Zone!

About Us

Welcome to Phone Heaven Zone – your trusted source for high-quality iPhone cases and accessories! Our team of tech enthusiasts is dedicated to providing products that not only protect your iPhone but also enhance its functionality.

Our Story

Phone Heaven Zone: Where Your Phone Finds Its Perfect Match

At Phone Heaven Zone, our story is about passion, care, and a dedication to creating something better. We didn’t start this brand to be like everyone else — we started it to solve a problem that every smartphone user faces: finding reliable, high-quality, and stylish accessories that truly make a difference.

Why We Exist: A Purpose Beyond Products

We exist because we believe your phone isn’t just a piece of technology; it’s your lifeline, your connection to loved ones, your work tool, and your creative outlet. Our mission is to protect, enhance, and elevate that experience. We understand how important your phone is to you, and that’s why we’re here: to provide accessories that go beyond basic protection and become an extension of your lifestyle.

What Makes Us Different: Quality Without Compromise

We are not satisfied with average — and neither should you be. Every product we offer is carefully selected, rigorously tested, and designed with you in mind. From our IP68 Waterproof Cases that provide unbeatable protection, to our Precision Macro Lenses that bring out the artist in you, we focus on quality, functionality, and design that stands out. We don’t cut corners, and we never settle for less. This commitment to excellence is what sets us apart.

Why You Should Care: Because We Put You First

You should care because we care about every detail of your experience. From the moment you visit our website to the moment your order arrives, we are here for you. We offer personalized support, fast shipping, and a hassle-free return policy because your satisfaction is our top priority. You’re not just a customer to us — you’re part of a community that values quality, innovation, and style.

Our Unique Message: More Than Just Accessories

We’re not just here to sell phone cases or lenses. We’re here to offer products that protect, enhance, and inspire. We want you to feel confident knowing your phone is safe, empowered to express your unique style, and inspired to capture the world around you. Whether it’s a sleek case that matches your aesthetic or a macro lens that lets you see the beauty in the smallest details, our products are designed to enrich your everyday life.

Join Us in Creating Something Better

We invite you to be part of our story. We’re here to build more than just a brand — we’re creating a place where you can find the best for your phone, backed by a team that genuinely cares. When you choose Phone Heaven Zone, you’re choosing quality, innovation, and a brand that stands with you.

Welcome to Phone Heaven Zone — where your phone finds its perfect match, and you find a brand that cares about what matters to you.

Our Mission

We aim to offer the best iPhone cases and accessories that reflect your style while providing protection.

What We Offer

• Screen Protectors: Premium display protection.
• Chargers: Fast and secure charging solutions.
• Car Mounts: Convenient solutions for on-the-go use.
• AirPods Accessories: Stylish add-ons.

Our Commitment to Quality

We prioritize quality and customer satisfaction, with rigorously tested products, fast shipping, easy returns, and excellent customer support.

Why Choose Phone Heaven Zone?

• Wide Product Selection: From minimalist to vibrant designs.
• Innovative Accessories: Tailored for your iPhone.
• Customer-Focused Service: Our support team is always ready to assist.

CEO Note

Dear Customers,

At Phone Heaven Zone, we believe in more than just selling accessories; we believe in delivering experiences that resonate with reliability, trust, and a touch of personalization. Your smartphone is more than a device—it’s a gateway to your world of memories, connections, and achievements. Our mission is to complement that with products that not only protect but also enhance your phone’s usability and style.

Every product we offer is carefully selected to meet the highest standards of quality and durability because we know you deserve nothing but the best. When you shop with us, you’re not just a customer; you’re part of a community that values innovation, care, and a commitment to excellence.

Thank you for trusting Phone Heaven Zone. Your satisfaction is at the heart of everything we do.

Warm regards,
Phone Heaven Zone Team

Contant Information:

Company Name: Phone Heaven Zone

Business Address: Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany

Business Email: support@phoneheavenzone.com 

Contact Us

Business Phone Number: +49 179 5304964 

Business Hours: Monday to Sunday 9:00 AM - 6:00 PM CET/CEST

VAT ID: DE364391048